{"id":7534,"date":"2021-04-07T06:36:47","date_gmt":"2021-04-07T05:36:47","guid":{"rendered":"https:\/\/ukis.bipwp.com\/?page_id=7534"},"modified":"2021-04-23T07:18:15","modified_gmt":"2021-04-23T06:18:15","slug":"case-study-university-of-leicester","status":"publish","type":"page","link":"https:\/\/ukis.bipwp.com\/resources\/case-study-university-of-leicester\/","title":{"rendered":"Case Study – University of Leicester"},"content":{"rendered":"\t\t
The University of Leicester is a leading university committed to international excellence, world-changing research and high-quality, inspirational teaching. It is ranked among the world\u2019s top 1% of universities. The University aims to continue to aspire to be the very best in everything that it does<\/p>
James Trotter is the Director of Procurement for the University of Leicester. For a long time one of his main concerns was that the University\u2019s existing e-tendering system was clunky and unintuitive. James was keen to roll out an e-tendering system beyond the Procurement Team and Estates Department, to help enforce Procurement Rules and consistency of process, but didn\u2019t feel the e-tendering system then being used was user-friendly enough.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
James Trotter is the Director of Procurement for the University of Leicester. For a long time one of his main concerns was that the University\u2019s existing e-tendering system was clunky and unintuitive. James was keen to roll out an e-tendering system beyond the Procurement Team and Estates Department, to help enforce Procurement Rules and consistency of process, but didn\u2019t feel the e-tendering system then being used was user-friendly enough.<\/p>
During this time, the University of Leicester wanted to get nmore out of its e-tendering system, using further functionality nincluding tender evaluation and contract management. Due to various misgivings with the incumbent e-tendering system, it was thought sensible to scope out the market for a superior product before progressing work any further. They decided to look for a system that gave them confidence and was compliant \u2013 and Delta best suited their needs.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Since the University of Leicester began using Delta eSourcing, it has been able to streamline the entire e-tendering experience. James states that there was \u201ca quick and painless transition from the previous e-tendering system to Delta, taking only three months, including Christmas\u201d.<\/p> James also highlights that \u201cboth University and supplier users of Delta have confirmed its intuitiveness\u201d.<\/p> He continues: \u201cThe Procurement Team raise OJEU notices through Delta; this functionality within our previous e-tendering system was so clunky it caused us to raise these notices in a separate system.\u201d<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t Delta\u2019s unique customer service offering has been singled out as exceptional \u2013 yet again \u2013 as James enthusiastically emphasises: \u201cThe helpdesk is fantastic!\u201d<\/p> The previous provider\u2019s helpdesk had 1st and 2nd tier support where only the simplest of queries could be dealt with by the 1st tier, meaning delays in getting a solution from the 2nd tier. James sums up his thoughts on the Delta helpdesk by stating: \u201cNine times out of ten Delta\u2019s helpdesk answers your query straight away. It also deals with supplier queries, whereas these used to come direct to the University\u2019s Procurement Team when we had our previous e-tendering system.\u201d<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\tBenefits<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
able to streamline the entire e-tendering experience.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t